Review policy

Anyone who rents or has rented the home they review, as a tenant or lodger. You can review each tenancy once. Landlords, letting agents and their staff may not review properties they own or manage, or their competitors'.

We give reviewers RentRated credits for each approved review: up to 1 credit for a quick review and up to 3 for a full one. The amount depends only on how complete the review is, never on whether it is positive or negative. Every review that earned credits is labelled so readers know.

• Every review is read by a person before it is published.
• We check the address exists, the tenancy dates make sense, and the review isn't a copy of another one.
• Reviewers can upload a tenancy agreement or council tax bill to get a Verified tenant badge. We delete the document reference once it has been checked.
• We look for patterns that suggest fake reviews, such as many reviews from one account or one device.

We publish negative and positive reviews alike, and we never hide a review because a landlord or agent asks us to. We remove or ask the reviewer to edit content that:

• names or identifies private individuals, or shares personal details;
• is abusive, discriminatory or threatening;
• states as fact things the reviewer can't know, or makes allegations of crime;
• is about something other than the home, the tenancy or the neighbourhood;
• was written by someone who didn't live there, or was paid for by a third party.

Reviews never show names. Tenancies are shown as years only, rent only as a range, and current tenants can ask us to hold their review until they have moved out.

A landlord or agent who has verified that they manage a property can post one public reply under each review of it. Replies are checked before they appear and must not contain the tenant's personal details.

Use Report on any review, or email hello@rentrated.co with the property address and what is wrong. We aim to respond within 5 working days. While we look into a serious complaint we may hide the review temporarily.