Privacy policy

RentRated ("we", "us") runs the RentRated website and apps, where tenants review the homes they have rented. We are the data controller for the personal data described here. Contact us at michalis@rentrated.co.

• Account details — your name and email address when you sign in (by email, Google, Facebook or Apple).
• Profile details you choose to add — such as date of birth, mobile number, income, co-tenant details and a profile photo.
• Your reviews — the property address, tenancy dates, ratings, rent and the written answers and photos you submit.
• Activity — saved properties, area alerts, credits earned, bought and spent, helpful votes, reports and feedback you send us (including your device type and browser).
• Payments — if you buy credits, Stripe processes your card. We receive a confirmation, never your card number.
• Affiliate partners — payout details are handled by Stripe Connect. We store your Stripe account reference and earnings.
• QR code scans — an approximate town or region, worked out from the IP address of the device that scanned an affiliate QR code.

• To run your account, publish approved reviews and show you the content you unlock (contract).
• To moderate reviews, prevent fraud and keep the platform honest (legitimate interests).
• To send emails you'd expect, such as review confirmations and alerts for areas you watch (contract / legitimate interests). You can switch alerts off in the app.
• To produce AI summaries of approved reviews and nearby transport information for a property (legitimate interests).
• To keep financial records of purchases and payouts (legal obligation).

Your identity is not shown on reviews. A published review shows an anonymous label (for example "Tenant" or "Former tenant"), whether you are a current or former tenant, and how long you lived there. The leaderboard shows only your first name and last initial. Your profile details are never public.

We use trusted providers to run the service, who process data on our behalf:

• Base44 — app hosting, database, sign-in and email delivery.
• Stripe — card payments and affiliate payouts.
• Google — maps, address geocoding and transport information.
• AI model providers used through our hosting platform — to summarise approved reviews.
• ip-api.com — approximate location of affiliate QR code scans.

Some providers are based outside the UK; where that happens we rely on appropriate safeguards such as the UK International Data Transfer Addendum or adequacy regulations.

We never sell your personal data.

We keep your account data until you delete your account. Approved reviews stay on RentRated after you leave, but are anonymised. Payment records are kept for as long as UK tax law requires.

You can access, correct, export or delete your data, object to or restrict how we use it, and withdraw consent at any time. You can delete your account yourself in Settings & Privacy, or email us. If you're unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).

We use essential browser storage to keep you signed in and remember settings such as light or dark mode, plus basic usage analytics provided by our hosting platform to understand how the app is used.

RentRated is for adults (18+). We don't knowingly collect data from children.